Living in Finland

Cities

Ongelmatilanteet Vantaalla

Problem situations in Vantaa

Emergencies

If you need urgent help from the police, fire services or an ambulance, call the emergency number 112. Only call the emergency number in case of emergencies where life, health, property or the environment is in danger.

You can call Vantaa’s Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys) if you experience a sudden crisis situation, such as the death of someone close to you or domestic violence. You can also seek help on behalf of a family member or friend. The Social and Crisis Emergency Services are open 24/7.

Social and Crisis Emergency Services
Tel. 09 8392 4005

Read more: Problem situations.

linkkiEmergency Response Centre:
How to call the emergency numberFinnish | Swedish | English | Russian | Estonian | French | Somali | Arabic | Kurdish | Albanian | German

linkkiCity of Vantaa:
Social and Crisis Emergency CentreFinnish | Swedish | English

Residence permit problems

If you have problems or questions regarding your residence permit, contact the Finnish Immigration Service (Maahanmuuttovirasto). You can also request help from health counselling services for immigrants. Information on the services is provided on the page As an immigrant in Vantaa.

The closest service point of the Finnish Immigration Service is in Helsinki:

Käenkuja 3A
FI-00500 Helsinki

Read more: Residence permit problems

linkkiFinnish Immigration Service:
Permit typesFinnish | Swedish | English

Health care for undocumented migrants

Helsinki-based Global Clinic provides basic health care for immigrants who are residing in Finland without a permit. Services provided by Global Clinic are free-of-charge to the clients. Global Clinic does not report its clients to the police or any other authorities. For the protection of the clients, the location and opening hours of the clinic are not announced publically.

The telephone number to the Helsinki Global Clinic is 044 977 4547. A nurse or a doctor will answer the call. The email address is globalclinic.finland(at)gmail.com.

Read more: Residence permit problems.

linkkiGlobal Clinic:
Health services for undocumented migrantsFinnish | English | Russian | French | Arabic | Romanian | Bulgarian

Crimes

You can report a crime (rikosilmoitus) by telephone or in person at a police station. You can also report a crime on the Internet if it is a minor crime and you do not urgently need the police.

Itä-Uudenmaan poliisilaitos
Kielotie 21
01301 Vantaa
Tel. 0295 430 291

Read more: Crimes.

linkkiEast Uusimaa Police:
Contact informationFinnish | Swedish

linkkiPolice:
Electronic crime reportFinnish | Swedish | English

Do you need a lawyer?

The Itä-Uusimaa Legal Aid Office (Itä-Uudenmaan oikeusaputoimisto) serves the residents of Vantaa.

Itä-Uudenmaan oikeusaputoimisto
Talvikkitie 37
01300 Vantaa
Tel. 029 5660 160

You can also look for information on private lawyers on the website of the Finnish Bar Association (Suomen Asianajanaliitto), for example.
Read more: Do you need a lawyer?

linkkiItä-Uusimaa Legal Aid Office:
Information about legal aidFinnish | Swedish | English

linkkiThe Finnish Bar Association:
LawyersFinnish | Swedish | English

Violence

In an emergency, call the emergency number 112.

In crisis situations, you can get help from the City of Vantaa’s Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys), which are always open.

Social and Crisis Emergency Services
Tel. 09 8392 4005

linkkiEmergency Response Centre:
How to call the emergency numberFinnish | Swedish | English | Russian | Estonian | French | Somali | Arabic | Kurdish | Albanian | German

Shelters

If a member of your family uses violence against you or threatens to do so, you can contact a shelter (turvakoti). Shelters always have a helpline open.

The Mona Shelter (Turvakoti Mona) is a shelter for immigrant women and their children.

Turvakoti Mona
Tel. 045 639 6274

linkkiTurvakoti Mona:
SheltersFinnish

You can also go to the Vantaa Shelter (Vantaan turvakoti) or the Helsinki Shelter (pääkaupunkiseudun turvakoti).

Vantaan turvakoti
Karsikkokuja 17
01360 Vantaa
Tel. 09 8392 0071

linkkiVantaa shelter association:
SheltersFinnish | English

Pääkaupungin turvakoti
Steniuksentie 20
00320 Helsinki
Tel. 09 4777 180

linkkiPääkaupungin Turvakoti ry:
Help for victims of domestic violenceFinnish

Help for immigrant women

MONIKA – Multicultural Women’s Association (Monika-Naiset Liitto) gives advice and support to immigrant women. The association has a resource centre in Vantaa where you can get support and advice.

Vantaan Voimavarakeskus Monika
Tel: 09 839 35013
E-mail: vantaa(at)monikanaiset.fi

linkkiMonika – Multicultural Women’s Association:
Aid and support to immigrant womenFinnish | Swedish | English | Russian | Arabic

Help for men

Men who have used violence against family members or who have themselves experienced violence in their family can get help at Vantaa’s Jussi activities (Vantaan Jussi-työ).

Jussi-työ
Tel. 0400 885 510, 040 833 2627
E-mail: jussi(at)vantaanturvakoti.fi

linkkiJussi-työ:
Help for men in stopping violent behaviorFinnish

Miehen linja is a service that helps immigrant men who have problems with violent behaviour.

Miehen linja
Tel. 09 276 62899

linkkiLyömätön Linja:
Help for men in stopping violent behaviourFinnish | English

Help for young people

The Emergency Youth Shelter of the Finnish Red Cross (Suomen Punaisen Ristin Nuorten turvatalo) helps and supports 12–19-year-olds in crisis situations. The shelter is open from 5 pm to 10 am; the helpline is always open.

Nuorten turvatalo
Sairaalakatu 3 (Rekola manor)
Tel. 09 871 4043

linkkiFinnish Red Cross:
Youth Emergency ShelterFinnish | Swedish | English

Read more: Violence.

Problems in marriage and relationships

Couples with children under the age of 13 years can get help for problems in marriage and relationships from family counselling (perheneuvola). You can find the contact information on the Vantaa website. Family counselling services are confidential and free of charge.

In sudden family crisis situations, you can contact the Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys), which are always open..

Social and Crisis Emergency Services
Tel. 09 8392 4005

The family guidance of the Vantaa Parish Union also helps with relationship and family issues.

To read more, go to: Problems in marriage and relationships

linkkiCity of Vantaa:
Family counselling centresFinnish | Swedish

linkkiParish Union of Vantaa:
Family counsellingFinnish | English

Children's problems

Child health clinics (lastenneuvola) and family counselling centres (perheneuvola) provide advice on questions related to the health or growth and development of children.

School nurses (kouluterveydenhoitaja), school social workers (koulukuraattori) and social instructors (sosiaaliohjaaja) can help with the problems of school-age children.

More information is provided on the website of the City of Vantaa.

Read more: Children's and young people’s problems

linkkiCity of Vantaa:
Child health clinicsFinnish | Swedish | English

linkkiCity of Vantaa:
Family counselling centresFinnish | Swedish

linkkiCity of Vantaa:
Information about services for children, young people and familiesFinnish | Swedish | English

Young people’s problems

At school, young people receive help from school nurses and student healthcare nurses (auttavat koulu- ja opiskeluterveydenhoitajat), school social workers (koulukuraattorit) and school psychologists (koulupsykologit).

linkkiCity of Vantaa:
Information about school health careFinnish | Swedish | English

linkkiCity of Vantaa:
School social workersFinnish | Swedish

linkkiCity of Vantaa:
School psychologistsFinnish | Swedish

Nuppi

Young people aged 13–21 and their parents can get help from the Nuppi Support and Intervention Unit for the Young (Nuortenkeskus Nuppi). If you are over 21 years old, you can get short-term guidance at Nuppi. Nuppi can help with mental health and substance abuse problems, for example.

linkkiVantaan nuorisoasema:
Help for young peopleFinnish | Swedish | English

Ohjaamo

If you are under 30 years old, you can get advice and guidance from the Ohjaamo service. Ohjaamo staff help people who do not have a job or study place. You can also ask about other things, such as housing or money matters.

linkkiOhjaamo Vantaa:
OhjaamoFinnish | Swedish | English

Jeesi

Jeesi is an online service that gives advice and guidance to young people aged 13–25. Jeesi provides information about housing, use of money and relationships, for example.

linkkiJeesi information and advisory service:
Counselling for young peopleFinnish

Emergency Youth Shelter

The Emergency Youth Shelter of the Finnish Red Cross (Suomen Punaisen Ristin Nuorten turvatalo) helps and supports 12–19-year-olds in crisis situations. The shelter is open from 5 pm to 10 am; the helpline is always open.

Nuorten turvatalo
Sairaalakatu 3
01400 Vantaa
Tel. 09 871 4043
E-mail: turvatalo.vantaa(at)redcross.fi

Read more: Children's and young people’s problems

linkkiFinnish Red Cross:
Youth Emergency ShelterFinnish | Swedish | English

linkkiKipinä:
Guidance and support for young peopleFinnish | Swedish

Financial problems

Social counselling

Social counselling (sosiaalineuvonta) provides information about income support and other forms of support if you have financial problems.

Social counselling
Tel. 09 83 911.

linkkiCity of Vantaa:
Social counsellingFinnish | Swedish | English

Income support

Income support (toimeentulotuki) is meant to be the last refuge when you have no other income or assets, or very little of them. You can receive income support if you cannot get enough income from your own work, from the care of others or in other ways.

You can ask for advice about applying for income support at the centralised telephone service
tel. 09 8392 1119.

linkkiCity of Vantaa:
Information on income supportFinnish | Swedish | English

Financial and debt counselling

If you are unable to pay your bills or debts when they fall due, contact debt counselling (velkaneuvonta).

Velkaneuvonta
tel. 09 8392 2120.

linkkiVantaa financial and debt counselling:
Financial and debt counsellingFinnish | Swedish | English

Social credit

If you have a low income and little money and find it difficult to get a loan, you can apply for a loan from social credit (sosiaalinen luototus). The customer information and appointment booking number is 09 8392 0173.

Read more: Financial problems.

linkkiCity of Vantaa:
Information about social creditFinnish | Swedish | English

Intoxicant abuse and gambling addiction

If you have problems with alcohol or drugs, you can seek help from the health stations (terveysasema) or the social service centres (sosiaaliasema), A Clinic (A-klinikka) or the drug treatment clinic, i.e. the H Clinic (huumehoitoklinikka, H-klinikka).

Itä-Vantaan A-klinikka
Kielotie 20 C, 2nd floor
01300 Vantaa
Tel. (09) 8392 3415

Länsi-Vantaan A-klinikka
Laajaniityntie 3,
01620 Vantaa
Tel. (09) 8393 5534

H-klinikka
Liesikuja 7 B, 2nd floor
01600 Vantaa
Tel. (09) 839 21064

The H Clinic also has units in the health stations of Tikkurila and Myyrmäki.

If you have a gambling problem, you can seek help at the Gambling Clinic (Peliklinikka), which is located in Helsinki city centre.

Peliklinikka
Kaisaniemenkatu 2 B
00100 Helsinki
Tel. 040 152 3918.

Nuppi Support and Intervention Unit for the Young (Nuortenkeskus Nuppi) helps young people who have problems with substance abuse, Internet addiction and gambling. Nuppi also supports young people who are worried about a loved one’s substance abuse.

Read more: Intoxicant abuse.

linkkiCity of Vantaa:
Help for intoxicant abuseFinnish | Swedish | English

linkkiCity of Vantaa:
Information about treating drug abuseFinnish | Swedish | English

linkkiGambling Clinic:
Help for gambling problemsFinnish

linkkiVantaan nuorisoasema:
Help for young peopleFinnish | Swedish | English

Death

Vantaa has four cemeteries, which belong of the Evangelical Lutheran parishes.

There is also a joint cemetery of Vantaa and Helsinki in Honkanummi, Vantaa, for persons who did not belong to any religion.

For more information about burial, contact the funeral home of the Vantaa Parish Union (Vantaan seurakuntien hautatoimisto)and private funeral homes (hautaustoimisto).

Funeral home of the Vantaa Parish Union
Pappilankuja 5
01510 Vantaa
Tel. 09 8306 220
E-mail: vantaa.hautaustoimi(at)evl.fi

If someone close to you dies suddenly, you can get help for recovering from the difficult experience and support with coping with the loss from Vantaa’s Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys). The helpline is always open.

Social and Crisis Emergency Services
Tel. 09 8392 4005

Read more: Death

linkkiParish Union of Vantaa:
CemeteriesFinnish

linkkiParish Union of Helsinki:
Non-denominational cemeteryFinnish

linkkiThe Finnish Association of Funeral Homes:
Funeral homesFinnish | Swedish | English

linkkiSuomi.fi:
When a person close to you diesFinnish | Swedish | English

linkkiCity of Vantaa:
Social and Crisis Emergency CentreFinnish | Swedish | English