Living in Finland

Cities

Ongelmatilanteet Helsingissä

Problem situations in Helsinki

Emergencies

Call the emergency number 112 in an emergency. They can send the police, an ambulance or the fire service to the scene. Do not call the emergency number if it is not a real emergency.

Emergency Social Services

Emergency Social Services (sosiaalipäivystys) helps in the evenings and on weekends if you urgently need help from a social worker.

Emergency Social Services
Tel. 020 696 006

Crisis Emergency Support

Crisis Emergency Support (Kriisipäivystys) can provide mental help and support if you find yourself in a sudden crisis. A sudden crisis may be a serious accident, the death of someone close to you, or experiencing violence.

You can call Crisis Emergency Support at any hour. The number is 09 310 44222.

Emergency Social Services and Crisis Emergency Support can help on the telephone in Finnish and Swedish and, where possible, in English. An interpreter can be used for meetings.

To read more, go to: Problem situations.

linkkiCity of Helsinki:
Social and crisis emergency supportFinnish | Swedish | English

Residence permit p​roblems

If you have problems or there is some confusion about your residence permit, you can contact the Finnish Immigration Service. You can also ask for advice at the Helsinki-info service point.

Helsinki-info

Tel. 09 310 11111, Mon–Thu 9 am–4 pm, Fri 10 am–3 pm

Service points:

  • Central Library Oodi, address: Töölönlahdenkatu 1
  • International House Helsinki, address: Albertinkatu 25

Online:

linkkiCity of Helsinki:
Chat counsellingFinnish | Swedish | English

linkkiCity of Helsinki:
Send a question or give feedbackFinnish | Swedish | English

Refugees, asylum seekers and other foreigners can seek help and advice in residence permit matters at the Refugee Advice Centre.

Address: Kaisaniemenkatu 4 A, 6th floor
Tel. 075 7575 100
E-mail: pan(at)pakolaisneuvonta.fi

To read more, go to: Residence permit problems.

Crimes​

If you need urgent police assistance in an emergency, call the emergency number 112. Do not call the emergency number if it is not an emergency.

You can report a crime at the police station. If the crime is not serious, you can also report it online on the police website.

To read more, go to: Crimes.

linkkiPolice:
Contact information for police departmentsFinnish | Swedish | English

linkkiPolice:
Electronic crime reportFinnish | Swedish | English

Do you need a lawyer?

If you need legal help, contact the Helsinki Legal Aid Office (Helsingin oikeusaputoimisto).

Helsingin oikeusaputoimisto
Address: Porkkalankatu 13 G, 2nd floor.
Tel.: 029 56 60120
E-mail: helsinki.oikapu(at)oikeus.fi

You can also find a private lawyer through the Finnish Bar Association website.

To read more, go to: Do you need a lawyer?

linkkiThe Finnish Bar Association:
LawyersFinnish | Swedish | English

V​iolence

Help for immigrant women

If you have experienced violence or threats, you can get help and support at Crisis Center Monika. You can make an appointment beforehand by calling the helpline or you can just turn up. The service is completely confidential and you do not have to give your name. You can get help in many different languages.

Helpline 0800 05058, Mon–Fri 9 am–4 pm

Crisis Center Monika (Kriisikeskus Monika)
Address: Hermannin Rantatie 12 A, 4th floor.
Opening hours: Mon–Fri 9 am–5 pm

Shelters

If a member of your family uses violence against you or threatens to do so, you can go to a shelter (turvakoti).

The Mona Shelter is a shelter for immigrant women and their children. You can go to the shelter if home is dangerous because of violence. The shelter’s address is secret.

Turvakoti Mona
Tel.: 045 639 6274

You can also go to the Helsinki Shelter.

Pääkaupungin Turvakoti
Address: Steniuksentie 20
Tel. 09 4777 180

Help for men

Miehen linja is a service that helps immigrant men who have used violence against their wife. The service is meant for all men who have moved to Finland regardless of where they live.

Tel.: 09 2766 2899

At Miehen Linja, you can talk in Finnish, Swedish, English, French and Greek, or in your native language through an interpreter.

To read more, go to: Violence.

linkkiMonika – Multicultural Women’s Association:
Aid and support to immigrant womenFinnish | English | Russian | French | Somali | Arabic | Kurdish | Thai

linkkiPääkaupungin Turvakoti ry:
Help for victims of domestic violenceFinnish

linkkiLyömätön Linja:
Help for men in stopping violent behaviourFinnish | English

Problems in marriage and relationships

Familia’s Duo Project offers relationship counselling for intercultural couples in Finnish and English. The counselling is subject to a charge.

Väestöliitto, the Family Federation of Finland provides relationship counselling and couples therapy in Finnish and English.

To read more, go to: Problems in marriage and relationships.

linkkiFamilia Club:
Relationship counselling for multicultural couplesFinnish | English

linkkiFamily Federation:
Search for relationship counselling servicesFinnish | Swedish | English

Children’s and young people’s problems

Children’s problems

Nurses at the child health clinic can give advice about issues connected to young children’s health or growth and development.

If you want to ask for advice about issues connected to raising children or their development, you can make an appointment for family counselling (perheneuvola). Family counselling helps children under the age of 18 years and their parents.

Väestöliitto, the Family Federation of Finland helps immigrant families in matters connected to raising children and the well-being of families.

Counselling in different languages:

Tel.: 09 2280 5245 or 050 325 6450 (Sorani, Dari, Persian)
Tel. 09 2280 5141, 050 325 7173 (Russian, English)

To read more, go to: Children’s and young people’s problems.

Young people’s problems

Helsinki Youth Station (Helsingin nuorisoasema) provides help to young people aged 13–23 years living in Helsinki. Help is given for mental health problems or with stopping substance abuse or gambling, for example. The parents of a young person can also contact the youth station.

Girls can receive support and advice at the Girls’ House (tyttöjen talo) and boys at the Boys’s House (Poikien talo).

The Red Cross has a shelter for young people aged 12–19 years. At the Emergency Youth Shelter, you can talk to someone and get a temporary place to stay and sleep. Contact information for the Emergency Youth Shelter:

Uudenmaankatu 32 A
Open: every day 5 pm–10 am
Tel. 09 622 4322
E-mail: turvatalo.helsinki(at)redcross.fi

linkkiCity of Helsinki:
Information about child health clinic servicesFinnish | Swedish | English

linkkiCity of Helsinki:
Family counselling centreFinnish | Swedish | English

linkkiFinnish Red Cross:
Youth Emergency Shelter of HelsinkiFinnish | Swedish

linkkiTyttöjen talo Helsinki:
Support and activities for girlsFinnish

linkkiPoikien Talo:
Poikien TaloFinnish

Financial problems

If you have financial problems, you can ask a social worker of your municipality or Kela for advice. In some situations, you may have the right to apply for income support. Income support is applied from Kela.

Financial and debt counselling (Talous- ja velkaneuvonta) can give information and advice if you have financial problems.

Financial and debt counselling
Hämeentie 31 A, 4th floor
Tel. 09 310 43887

To read more, go to: Financial problems.

linkkiCity of Helsinki:
Financial and debt counsellingFinnish | Swedish | English

Intoxicant abuse

If you need help with a substance abuse problem (such as alcohol or drug abuse), contact your health centre. You can also contact the A-Clinic.

Young people aged 13–23 years with substance abuse problems can get help at the youth station.

To read more, go to: Intoxicant abuse.

linkkiCity of Helsinki:
Substance abuse treatmentFinnish | English

linkkiCity of Helsinki:
Youth centresFinnish | Swedish

Death

Funeral homes help with the practicalities of burials. You can search for funeral homes on the website of the Finnish Association for Funeral Homes, for example.

Helsinki has several cemeteries. The Evangelical Lutheran Church maintains most of them. There are also the Orthodox Christian Cemetery of Helsinki, the Jewish Cemetery of Helsinki and the Islamic Cemetery for Tatars of Helsinki; they are in Hietaniemi.

The Muslims of Helsinki have a special burial section at the Honkanummi Cemetery in Vantaa.

Honkanummi Cemetery also has a non-denominational area for burying those who did not belong to any religion.

If someone close to your has died and you need mental support, you can call the Crisis Emergency Support (kriisipäivystys). You can call at any hour. The number is 09 310 44222.

To read more, go to: Death.

linkkiThe Finnish Association of Funeral Homes:
Funeral homesFinnish | Swedish | English

linkkiParish Union of Helsinki:
CemeteriesFinnish | Swedish

linkkiParish Union of Helsinki:
Burial section for MuslimsFinnish

linkkiParish Union of Helsinki:
Non-denominational cemeteryFinnish