Living in Finland

Cities

Ongelmatilanteet Rovaniemellä

Problem situations in Rovaniemi

This page contains information about services in Rovaniemi. Other important information on the subject can be found on the page Problem situations.

Sudden illness and accidents

In urgent and life-threatening medical emergencies, you can call an ambulance by dialling 112. The fire brigade and police can also be alerted through the same number.

Family counselling

If you have problems in your family or relationship and want to discuss the matters with a third party, you can contact the following service providers:

City of Rovaniemi Family Counselling Centre

The Rovaniemi Family Counselling Centre serves families with children under 16 years of age. You can contact the centre if your child or family has problems that require assistance.

Contact information
Jaakonkatu 3
96100 Rovaniemi
tel. 016 322 2538
email: pene.toimisto@rovaniemi.fi

Open
Mon–Thu 8 am–4 pm
Fri 8 am–3:30 pm

Rovaniemi Parish Family Counselling Centre

The Family Counselling Centre provides assistance with problems in your family or relationship.

Contact information
Maakuntakatu 7
96100 Rovaniemi
tel. 016 335 5250
Appointments Mon–Fri 9 am–11 am

Read more on the website of the

linkkiLocal parish:
Family Counselling CentreFinnish

Crisis Centre of the Lapland Mother and Child Home and Shelter

You can contact the Crisis Centre in any situation where you or your family require help. For example, divorce, difficulties of children and young people, violence, etc.

Contact information:
Lähteentie 5
96400 Rovaniemi
tel. 020 741 4732
email: kriisikeskus@lapinensijaturvakoti.fi

Round-the-clock (24 h) on-call helpline tel. 040 553 7508

Read more on the website of the

linkkiAssociation of Mother and Child Homes and Shelters:
Crisis Centre of the Lapland Mother and Child Home and ShelterFinnish | Swedish | English

Financial and debt counselling

If you have problems with handling financial matters, payment difficulties or debt, you can receive advice from a financial and debt counsellor. The counselling is free-of-charge.

Read more on the website of the

linkkiCity of Rovaniemi:
Financial and debt counsellingFinnish
.

Substance abuse welfare work

If you have problems with alcohol, other intoxicants or gambling, you can contact the

linkkiA-Clinic:
Substance abuse welfare work Finnish

Family members can also call or visit the A-Clinic. The services provided by the A-Clinic are for people who are 25 years of age or older.

Contact information:
Sairaalakatu 1, 1st floor

Open:
Mon–Wed, 8 am–4 pm
Thu–Fri, 8 am–3 pm

You can see a nurse without an appointment Mon–Fri 8:30 am–11 am.

To contact an A-Clinic worker Mon–Fri 8:30 am–10 am, call 040 195 3981.

Intoxicant abuse among young people

Romppu is a drug and intoxicant clinic for young people in the Lapland region, maintained by the Rovala Settlement Association. Young people concerned about their own alcohol or drug use or gambling, or that of their parents, can contact the Romppu service. Parents can also contact Romppu.

You can visit the service without an appointment on Thursdays between 2 pm and 3:30 pm, or make an appointment. Appointment booking by telephone: Mon–Wed 9 am–10 am.

Contact information:
Maakuntakatu 29–31 A, 3rd floor
96200 Rovaniemi
tel. 040 487 3030
email: romppu@rovala.fi

Open:
Mon–Thu 8 am–4 pm
Fri 8 am–2 pm

Read more:

linkkiRovala:
RomppuFinnish

Domestic abuse

Lapin ensi- ja turvakotiin is a place for those who have encountered violence in the family or are afraid to stay home for fear of violence. You can bring your children to the shelter. The shelter is open 24 hours a day.

linkkiAssociation of Mother and Child Homes and Shelters:
Crisis Centre of the Lapland Mother and Child Home and ShelterFinnish | Swedish | English

Contact information:
Lapin ensi- ja turvakoti
Lähteentie 5
96400 Rovaniemi

Round-the-clock (24 h) on-call helpline tel. 040 553 7508

Victim Support Finland

If you fall victim to a crime, you can request help from Victim Support Finland. You can be appointed a support person to help and support you in taking care of practical matters.

Contact information:
Rikosuhripäivystys
Lapland regional office/Rovaniemi service point
Maakuntakatu 29 – 31 B, 3rd floor
96200 Rovaniemi
tel. 0400 979 175

Helpline: 020 316 116
Mon–Tue 1 pm–9 pm
Wed–Fri 5 pm– 9 pm

Legal helpline 020 316 117
Mon–Tue 5 pm–7 pm

Rovaniemi Legal Aid Office

If you require the services of a legal aid office, make an appointment.
Contact information:
Rovakatu 36–38, 2nd floor
96200 Rovaniemi
tel. 010 366 1560

linkkiMinistry of Justice:
Legal aidFinnish